Where We Ship
- Contiguous U.S. (48 states): Fully covered.
- Canada: Fully covered, coast to coast.
- Not yet available: Hawaii (HI), Alaska (AK), APO/FPO military addresses, and international destinations outside the U.S. and Canada. We're expanding — stay tuned.
Tip: If you're traveling or moving soon, order with a little lead time so your BREEZE arrives before you head out.
Shipping Options
BREEZE Pro Delivery
- Carriers: We auto-select the fastest reliable carrier for your address (USPS, UPS Ground, FedEx Ground, or regional partners)
- Estimated delivery: 3–7 business days after your order ships
- Cost: $11.99 USD (U.S. orders) / $9.99 CAD (Canada orders) — flat rate, no surprises
- Priority handling and tracking included every step of the way
BREEZE Standard — Included
- Free shipping on qualifying orders (currently $100+ before tax/discounts) — same carriers, same tracking, zero cost to you
We pick the best carrier for your address automatically, so you get the fastest realistic delivery without having to think about it.
Order Processing & Cutoffs
- Processing time: 2–4 business days (Monday–Friday, excluding U.S./Canada holidays)
- Daily cutoff: Orders placed after 2:00 PM ET begin processing the next business day
- High-volume seasons: During major sales or holidays, processing may take a bit longer — we'll keep you posted by email
"Business days" exclude weekends and federal holidays.
Address Accuracy & Changes
- Please double-check your shipping address at checkout — it's the single biggest thing that can delay your order.
- Need to change or cancel? Email support@breezepillow.com right away. We'll do our best, but once fulfillment starts, changes aren't guaranteed.
- We can't reroute a package once it has shipped.
Delivery Expectations & Delays
- Delivery windows are estimates, not guarantees. Weather, carrier capacity, and local conditions can affect transit time.
- BREEZE isn't responsible for delays caused by carriers or by incomplete/incorrect addresses provided at checkout.
- Expect possible added time around holidays or severe weather.
If your order has multiple items, we may ship from different facilities to get things to you faster — you'll get a separate tracking email for each package.
Order Tracking
You'll receive a tracking link by email as soon as your order ships. Don't see it (check spam/junk first)? Email support@breezepillow.com and we'll resend it.
Lost, Damaged, or "Delivered" But Not Received
- Damaged on arrival: Email support@breezepillow.com within 48 hours of delivery with your order number and clear photos of the packaging and product.
- Marked delivered but missing: Check with neighbors, building management, mailrooms, and the carrier's proof-of-delivery/GPS scan. Still missing after 24–48 hours? Contact us and we'll help investigate with the carrier.
- Stolen packages: We'll do what we can to help, but we can't guarantee replacements for theft. On higher-value orders, we may require signature on delivery at our discretion.
Refused, Undeliverable, or Returned-to-Sender Packages
If a package comes back to us due to an incorrect address or failed delivery attempts, we'll refund your order minus the original shipping cost once it's back at our facility. Reshipment may require an additional shipping fee.
Sustainability & Packaging
We care about how your BREEZE Pillow arrives, not just how it feels once it's out of the box. Our packaging is built to protect the product while keeping waste down.
Need Help?
We're here to make the wait as easy as the sleep.
Email: support@breezepillow.com